Predictable questions, transparent answers.
Your school owns all the data. Klasso acts strictly as a data processor. You can download and export all student records, fee logs, attendance history, and grades in clean CSV format at any time directly from the admin portal, with no lock-in fees or customer support approval required.
Typically under 72 hours. Our dedicated onboarding team handles all data sanitization, formatting, mapping, and database migration free of charge during the onboarding process. We ensure zero data loss and no downtime for your staff.
In accordance with our Data Processing Agreement (DPA) and the DPDP Act 2023, you can export all your data before termination. Once your account is cancelled, we retain the data for a 30-day grace period, after which it is cryptographically deleted from our active databases and backup registers.
Yes. The teacher's mobile application is built with offline cache storage. Teachers can mark class attendance or grade exam papers without an active internet connection. Once they return to a connected zone, the local entries are automatically synced to the Cloud database.
We offer structured service level agreements (SLAs). Starter plans include email support with a 24-hour turnaround time. Growth and Enterprise tiers include dedicated WhatsApp groups with our engineering desk and account managers, guaranteeing a response within 2 hours during working hours.
Compliance is built into our core database structure. All student/parent files are isolated via Row Level Security (RLS) policies inside India-based servers (AWS Mumbai region). No PII is logged in our diagnostic tools, and parent consent forms are natively managed within the app onboarding flow.